FAQ's

Frequently Asked Questions


How does self-storage work?

Book your storage space or simply turn up, unload, bring your own padlock or purchase one from our Boxes and Locks shop and then leave safe in the knowledge that we will take care of everything else. It really is that simple and hassle-free!

SAFEHOLD SELF STORAGE offers modern, state-of-the-art secure storage facilities which are clean, comfortable and easy to use. Our storage is lit by both natural and energy efficient lighting, with a welcoming reception, coffee area, toilet, free parking and a covered unloading area, right outside the door. To make unloading as easy and quick as possible we have on hand trolleys, pallet trucks and more.

We’ve even thought of incidentals like packing materials, shelving and insurance which you can purchase online or in store at your convenience.

We don’t believe in hiding behind our website and that’s why you’ll easily find our phone number on every page so you can chat to our friendly team - real people who are here to help you on the phone, or face-to-face, to solve your storage dilemmas.  We promise there will be no hard sell!

SAFEHOLD SELF STORAGE is located in the beautiful rural location of Wartnaby, near Melton Mowbray, on the Friars Well Estate. We are convenient for Melton Mowbray, Loughborough, Oakham, Leicester,  Nottingham and the Vale of Belvoir. We pride ourselves on delivering a cost effective, highly secure and friendly self storage facility which customers can access for FREE 24/7. See you for yourself...watch our Guided Tour Video or take a look at our Gallery.

What is the SAFEHOLD SELF STORAGE Guarantee?

  • No penalty to change space
  • No hidden ‘administration fees’
  • No charge for 24/7 access
  • Only pay exact days you stay, subj. to min 1 Wk
  • No long term commitment
  • Fully insured up to £10 Million
  • Member of SSA - Self Storage Association
  • All online payments secure

What are the features & benefits of SAFEHOLD SELF STORAGE services?

  • Bright naturally lit storage areas
  • Modern reception/facilities
  • Helpful staff members
  • Fully fire alarmed premises
  • External 24/7 CCTV
  • You hold the only key
  • Not VAT charged on storage

 

  • Disabled parking
  • Free & easy parking
  • Covered unloading area
  • Trolleys & pallet trucks
  • Free Van Hire – subject to spend
  • Free 24/7 Access with programmable access fobs
  • Full insurance cover available for more valuable goods

How much does it cost to get some space with SAFEHOLD SELF STORAGE?

The cost depends upon the size of space you require. Our sizes range from 15 Sq.Ft to 170sq ft. Choose Personal or Business Storage and then choose your space using our helpful Space Selector. Enter the few simple details into our Get Quote form and we will email you back promptly during office hours with your quote. Alternatively you can call one of the SAFEHOLD SELF STORAGE team who will be glad to help on 01664 823527 OR REQUEST A FREE CALL BACK

What is included in the price - and are there any hidden extras?

The price you are quoted by our staff includes the rent of your storage unit plus VAT but does not include insurance, you will need to pay for this separately or show us proof of your contence insurance. You will need a padlock to secure your room which you can supply yourself or purchase from our Boxes and Locks online store or on site. We also offer you a choice of good quality packing boxes and materials.

How can I pay for my space?

We offer a number of payment options including credit card, debit card, cheque and direct debit. Cash will only be accepted for payments after your initial payment when you move in.

How often can I access my space - and how much will it cost?

We offer unlimited free access to your goods seven days a week, 365 days a year with free programmable access fobs.

Do I have to pre-book a space?

Not necessarily, you can simply turn up and if we have availability you can purchase your space there and then. However to be guaranteed a room of a specific size on arrival, it is advisable to book your space in advance.

Can I move in today?

Yes, a member of our SAFEHOLD SELF STORAGE team will fill in our simple storage paperwork with you, and then you can move your things in straight away. You will need to bring with you a suitable proof of identity (a passport); proof of address (a utility bill); and any means of payment. Except cash for your initial payment.

What are your opening hours?

Customer access is 24/7 with programmable access fobs. The office opening hours are 9am-5pm Monday to Friday and 9am-1pm Saturday and Sunday. 

Do I have to sign a lease?

No you don't. You sign a straightforward Storage Licence prior to 'moving in' to your space. Our staff will talk you through the contents of this simple agreement to make sure you understand the key points of what you're committing to.

How do I get my things to SAFEHOLD SELF STORAGE?

If you cannot get your belongings to SAFEHOLD SELF STORAGE you can book our Free Van Hire subject to spend. We have easy and free parking, disabled spaces, covered unloading areas and trolleys and pallet trucks to help you when you get here. We cannot for insurance reasons help you unload and put your goods into store. We can however arrange for professional movers to help you, if you wish. Please contact the SAFEHOLD SELF STORAGE team on FREEPHONE 0800 652 4466 OR REQUEST A FREE CALL BACK to arrange this.

How big are your spaces?

Our sizes range from 15 Sq.Ft to 170sq ft. See a plan of the SAFEHOLD SELF STORAGE units here.

Alternatively you can call one of the SAFEHOLD SELF STORAGE team who will be glad to advise you space requirements on FREEPHONE 0800 652 4466 OR REQUEST A FREE CALL BACK.

Can I transfer to another room if I find I have too much or too little space?

Yes, you are welcome to change the space you have booked or reserved assuming that there is a suitable space available. Our SAFEHOLD SELF STORAGE team will be happy to help and advise you.

How high are the ceilings of your storage spaces?

2.6m

What sort of security do you have?

The SAFEHOLD SELF STORAGE store incorporates extensive security features, including:

  • CCTV
  • Gated Access
  • Programmable access and remote sensors in surrounding areas
  • Fully Fire Alarmed Premises

What is the minimum time I can store with you?

Our minimum storage period is 1 week.

Once I have a space how long can I stay?

You are welcome to stay for a week, month, year - or for as long as you need.

Do I have to give you notice to leave?

We only require 1 week’s notice of your intention to vacate your space. Any unused monies that you have paid will be re-imbursed. Notice must be given in writing, either by fax, post or email.

Are there any restrictions on what I can store?

You can store almost anything at SAFEHOLD SELF STORAGE. The only exceptions are:

  • Living items, such as animals and plants
  • Hazardous materials, such as flammable liquids and explosives
  • Items that could decompose, such as exposed foodstuffs
  • Unauthorised or illegal goods, such as drugs or firearms
  • Poisonous and highly corrosive materials
  • Cash
  • Very high value items unless SAFEHOLD SELF STORAGE is notified of the value

What other security measures do you have?

Customs and Police have statutory powers allowing them to gain access to your space should they serve the appropriate notice on SAFEHOLD SELF STORAGE. SAFEHOLD SELF STORAGE will work proactively with all statutory authorities.

Can I buy boxes and packing materials from SAFEHOLD SELF STORAGE, and do you deliver?

Yes, we sell a range of boxes, locks and packing materials from our Boxes and Locks online store which you can have delivered to your address or you can purchase in store. View our Delivery Information here.

Can I use trolleys at SAFEHOLD SELF STORAGE?

Yes, we provide you with free use of our trolleys and pallet trucks.

Is there someone at the store I can talk to if I have a problem?

There is always a trained member of staff available on site during our opening hours. If out-of-hours, in an emergency please call the site manager on 07767 617 909.

Where is my nearest SAFEHOLD SELF STORAGE Store?

SAFEHOLD SELF STORAGE
North Drive
Friars Well Estate
Wartnaby
Nr. Melton Mowbray
Leicestershire
LE14 3HQ

Telephone: FREEPHONE 0800 652 4466
www.safeholdselfstorage.com
email: sales@safeholdselfstorage.com

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